information form

The Dog ​

• Important:
  The dog must be chipped, fully vaccinated, dewormed and have a valid EU passport. For dogs from abroad, the Austrian entry regulations must be observed. The vaccination certificate must be brought along for care.
   

• Necessary vaccinations:
  - Annually: kennel cough, leptospirosis
  - Every 3 years: rabies, distemper, parvovirus, hepatitis
   

• Dogs that suffer from infectious diseases, have flea or worm infestations or could jeopardise the health of other dogs in any other way are excluded from care. 
  A veterinary examination is required prior to the start of care and any recent health problems (e.g. diarrhoea, worm infestation, flea infestation) must be declared on the registration form.

• Dogs in heat  will not be accepted for care.

• If the dog is not compatible with other dogs or shows other behavioural problems with other dogs, please inform us in advance. 
  For an additional charge, it is possible to keep the dog in a single accommodation (single room, walks alone, training sessions).

• Registration of the dog in a database such as Tasso or Animaldata.com is obligatory. The dog should wear a clearly visible dog tag on its collar, ideally with an identification number, name and telephone number. This ensures that the dog can be quickly and clearly identified if lost.

• Translated with DeepL.com (free version)

• Between dogs it can come to confrontation. Injuries can happen while playing or fighting. The health and safety of the dog has priority at all times. However, these incidents cannot always be prevented, even though the dogs are always supervised. In case of emergency, medical attendance is provided when necessary. Costs for a vet visit (if needed) are carried by the owner. 

• Inadequate behavior, for example unnecessary barking, urine marking, mobbing, fights, are prevented by the carer. 

• Is a male dog not neutered, please give this information before booking. For non-neutered males we ask for an additional payment, because of the extra effort (urine marking in the dog rooms, conflict between other dogs, dominant behavior, etc...). 

• It is forbidden, without permission of the carer, to touch strange dogs, disturb play, feeding dogs, etc... 

• It is only allowed to enter the property, if asked by the carer. Unsupervised entering is forbidden at all times. 

• The dogs are dropped-off at the day-care and owners are asked to leave immediately. The merge with the other dogs is only done by the carer and no dog owners are allowed on the property during this time. 

• Dog owner receive videos and photos during the day. Videos and Photos are also posted on Facebook/Instagram. In case you do not want to have photos of your dogs posted, please fill this out on the registration form. 
   

Appointment inquiry/cancellation 

• The day-care is reserved, after the payment or deposit have been received and a confirmation of reservation has been sent per email. The day-care can be canceled 24 hours before the appointment. The day-care with overnight stay can only be canceled 1 week in advance. 

• In case of high-transfer costs or a short term booking, payment is possible in cash. However, a deposit is asked. Please bring the right amount, since often there is no cash change at the day-care. 

• Is an appointment not taken or canceled too late, it has to be paid 100%. 
   

Dog-day-care 

• Free Get-to-know with dog owner and dog. (max. 30 min, only with appointment) 

• The day-care includes a daily routine with playing, sniffing, walking and quiet time. 

• The opening times from Google apply.

• Drop-off time is between 08:00am and 10:00am. 

• Pick-up time is between 4:00pm and 6:00pm. 

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• We ask to inform us about the exact drop-off time 24 hours before day-care per SMS/WhatsApp and to come on time. Please make sure to come on time. 
   

Dog-day-care with overnight stay 

• Free get-to-know with dog-owner and dog. (max. 30 min, only with appointment) 

• The day-care with overnight stay includes a daily routine with playing, sniffing, walking and quiet time. The dogs are fed mornings and evenings. If Dogs have certain feeding times, it is asked to write this in the registration form. The dogs are let out last time around 22:00 and early morning between 7 and 7:30. 

• Food for the dog has to be provided by the owner for the term of the stay. If there is not enough food available, this is provided by the carer and additional costs have to be carried by the owner. The payment for additional food, has to be paid latest at pick-up time. 

• A delivery of dog food is also possible. Delivery by Apollo’s Finest, 6290 Mayrhofen. Orders for the food delivery have to be made before the day care. The menu is attached in the email with the offer for the day care. 

• Dog crates (122 x 75 x 80 cm) are available if needed. The orthopedic beds are available for use upon request. If the dog has a bed he likes, owners can bring this for the dog-care with overnight stay. 

• If the owner knows, that the dog cries or barks when alone, I ask for information in advance.

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